Senior Associate, Partner Success
Vestwell
Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States.
Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.
Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com
Who Are We Looking For?
Vestwell is expanding, and we’re excited about adding a Senior Partner Success Associate to our client-facing team who is passionate about our mission to close the savings gap in America. At a high level, we’re looking for someone who pays attention to detail, possesses excellent communication and problem-solving skills, can effectively manage multiple priorities simultaneously, and is a confident self-starter. Ideally, you have spent at least 3-5 years in a client-facing role.
What Will You Be Doing?
A key component of Vestwell’s mission to empower workplace savings is to make it easy and painless. Our team’s primary objective is to establish strong relationships with partners, positioning ourselves as an integral part of their practice and a key contributor to their success in the retirement space. As a Senior Partner Success Associate, you will play a pivotal role in supporting our team in reaching this objective, understanding our partners' goals, and driving repeat business. Our partners consist of individual investment advisors, Third Party Administrators (TPAs), National Accounts, Enterprise Partners, as well as PEOs.
Day-to-Day, You May Also Be Expected To:
- Partnering with Partner Success Managers and their top partners to identify new opportunities for value creation.
- Managing a small book of business consisting of Partner relationships.
- Supporting the team in meeting our KPIs, including repeat business by partners, NPS, and Churn.
- Supporting Success Managers with the scheduling and preparations for Partner business reviews, covering plan status updates, and plan health checks.
- Partnering with Success Managers and/or partners to conduct education meetings for plan participants.
- Supporting the creation and maintenance of a comprehensive wiki and knowledge base for the team.
- Managing administrative requests from partners, as well as maintaining and updating records within our CRM.
- Answering the general inbound phone lines, channeling inquiries to the appropriate teams, and ensuring follow-up completion.
- Work closely with product and other internal stakeholders on platform enhancements tied to new legislation and ongoing quality control.
- Understand Vestwell's various reporting functionalities to research and provide clarity for Partners when needed.
Requirements
The Necessities:
- 3-5 years of experience in a client-facing role.
- Strong commitment to delivering superior service.
- Ability to collaborate effectively across teams.
- Open to working in a fast-paced environment.
- Positive and proactive attitude.
- Proficiency in Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories, as we operate as a paperless office.
- Excellent attention to detail and accuracy.
The Extras:
- Knowledge of retirement plans and financial products
- ASPPA certifications or credentials.
This role could be based in our New York, NY office and will be part of Vestwell's hybrid in-office operation.
The expected base salary range for this position is $70K - $80K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on New York and other similar metro areas and may differ based on where the role is ultimately hired.
OUR BENEFITS
We’re an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan office, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan!
OUR PROCESS
It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer. We prioritize transparency and lack of surprise throughout the process.
For your awareness you will only receive correspondence from [email protected] any other domain not ending in Vestwell.com is not our Recruitment team.
Vestwell’s Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell’s California Privacy Rights Policy.