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We are looking for a Customer Education Specialist who will be responsible for delivering and designing SAAS content with the objective of educating our clients on the platform, design strategies, tactics and action plans for Customer growth in LATAM.

Minimum qualifications

• Proven educational experience, executive meetings and presentations
• Previous experience as trainer on SaaS clients of all sizes from operators to executive level, trainer for software, assuring adoption, directly in contact with clients or end users.
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to present and explain the distinct aspects of products and services in a practical way
• Demonstrable experience as content creator for different audience.
  

Preferred qualifications

• Startup experience is a huge plus.
  
• Experience in payment companies
• Ability to use media editing software like Quicktime, Figma, Google Suite, Premier, etc.
• Plus if they know how to use Salesforce, Mailchimp, Pardot, Slack, and manage any LMS

Responsibilities

• Own and meet/exceed training expectations from their client perspective within assigned territory and accounts
• Support Customer Succes Managers on the training, engage with clients for the retainment of the book of business in the Brazil Region
• Develop and execute strategic plan to achieve adoption and retention on our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Work closely with Customer Succes Manager and Education team asynchronous and participate in different rituals remotely with our team
• Travel and assist client events as Simetrik representative with responsibility and respect as one representative of the company
  

Benefits

• Well-funded and proven startup with large ambitions and competitive salaries.
• Uncapped commissions.
• Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.
• 100% Remote Work (You choose where to work from).
• 500USD a year for you to invest in learning.
• 2 Family days.
• 5 sick days fully covered for you to rest and recover without impacting your income.
• 1 full day for you to celebrate your birthday.
• 60% discount in Colsanitas Pre-Paid Medicine for you and everyone around you (Colombia Only) .

Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Everyone is welcome!

I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at https://simetrik.com/, which was made known to me before collecting my personal data.

Join a team of incredibly talented people that build things, are free to create and love collaborating!