Sales Operations Manager
Simetrik
About the role
As a Customer Success Operations drives the effectiveness and efficiency of our Customer Success team by supporting the day-to-day tasks of the operational and technical front of the team. He is responsible for monitoring clients and creating relevant metrics associated with each of them.
Responsibilities
CRM
- Implement, manage and support the workflows for Customer Success in the team's CRM.
- Support special requests from customer facing teams.
Data
- Generate follow-up reports regarding: Account health, risk monitoring KPIs, creation of opportunities by CSMs, renewal status, retention and growth metrics, among others, through dashboards and follow-up reports.
Processes
- Follow-up and monitoring of the contact points of the CSMs with the accounts. Validate through indicators and boards, compliance with the check-ins to work with each account.
- Monitoring of the VofC program. Being part of the VofC committee with the main role of centralizing the information and monitoring the pain and points raised by the CS team.
- Monitoring of efficiency, performance and workload indicators.
- Monitoring of the compensation scheme
Documentation
- Review and maintenance of customer documentation
Experience in Customer Success tools such as Gainsight, Totango, Catalyst, Vitally or, failing that, management tools such as Monday or cickup
Qualifications
- Experience in customer success and finance skill
- Management of financial reports
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
- Preferably that comes from the technology or banking sector
- Fluency in written and spoken English.
Benefits
- Well-funded and proven startup with large ambitions and competitive salaries.
- Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
- Open communication with management and company leadership
- Small, dynamic teams = massive impact
- 100% Remote Work (You choose where to work from)
- 500USD a year for you to invest in learning.
- 2 Family days
- 5 sick days fully covered for you to rest and recover without impacting your income.
- 1 full day for you to celebrate your birthday
- 60% discount in Colsanitas Pre-Paid Medicine for you and everyone around you (Colombia Only)
Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at https://simetrik.com/, which was made known to me before collecting my personal data.
Join a team of incredibly talented people that build things, are free to create, and love collaborating!