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Service Delivery Manager



Lagos, Nigeria
Posted on Wednesday, August 16, 2023

About us

Sabi is Africa’s leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a broad ecosystem of users, allowing merchants, importers, exporters, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi’s technology rails.

Job Description

About Us

Sabi is Africa’s leading provider of commercial infrastructure for the distribution of goods and services. Its platform enables and empowers the most underserved merchants in the world, allowing agents, merchants, aggregators, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi’s technology rails. These rails provide access to supply, logistics, business tools, data insights and financial services.  
This could mean ensuring a great assortment of low-priced goods is available to them, providing a way for them to manage inventory, or facilitating finance. Our aim is to understand the informal economy better than anyone and help them grow in ways they haven’t before.  
Our Values
  • Excellence - Be the Best. Highest standards. Consistently.
  • Value Focused  - Make sure we give users the best value. All the time.
  • Big minds  - Innovate. Think big. Be open. Don’t be petty. No ego. No castles.
  • Knuckle down  - Do the work. Get your hands dirty. Deliver
  • Kindness - Be considerate. Life is stressful enough
  • Ownership - Everything is your job. Take responsibility. Drive it.
  • Simplicity - Strip it down. Get to the essence.
Job Purpose
As the Service Delivery Manager, you will be responsible for overseeing the end-to-end service delivery process, managing client relationships, and collaborating with cross-functional teams to ensure the seamless execution of services

Job Responsibilities
  •        Develop a deep understanding of projects to gain insights into the scope of service delivery
  •       Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
  •       Manage budgets and forecasts.
  •       Formulate strategic and operational objectives.
  •       Evaluate processes to identify areas for improvement and design solutions to implement change.
  •       Long-term planning to create initiatives that further the company’s overall goals.
  •       Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
  •       Identify potential risks associated with new projects and initiatives before they are implemented.
  •       Developing and supervising new processes and procedures to enhance business operations.
  •       Manage the team and carry out other responsibilities/task assigned


Special Skills and Qualifications

  •       Bachelor’s degree in Business Administration, Management, or related field
  •       Minimum of 5 years’ experience in service delivery management
  •       Strong understanding of service delivery processes, Process documentations, SLAs, and Issue resolutions.
  •       Proficiency in project management and use of collaboration tools. E.g. Confluence
  •       Proactively identify and address potential issues or bottlenecks in the service delivery process.
  •       Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
  •       Proven track record of successfully managing and improving service delivery performance and client satisfaction.
Candidate Specification
  • Motivated by the mission of Sabi
  • Pragmatic with quantitative and analytical ability and attention to detail
  • Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
  • High level of integrity and dependability with a strong sense of urgency.
  • A focus on execution. Willing and able to get hands dirty.
  • Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .


  • Rapid Career Growth
  • Annual Training Budget
  • Robust Health Coverage, including
    • Optical Cover, and
    • Dental Cover
  • Wellness Programs, including
    • Free Gym Cover
    • Free Spa Cover
  • Competitive Pension Plan
  • Opportunity to work in other global office.
  • Life Cover
  • Performance Bonus
  • Paid Vacation Days
  • Fully-funded Team Bonding Activities