Service Delivery Manager
Sabi
Lagos, Nigeria
Posted on Wednesday, August 16, 2023
About us
Sabi is Africa’s leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a broad ecosystem of users, allowing merchants, importers, exporters, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi’s technology rails.
Job Description
About
Us
Sabi is Africa’s leading provider of commercial infrastructure for
the distribution of goods and services. Its platform enables
and empowers the most underserved merchants in the world,
allowing agents, merchants, aggregators, distributors, and
manufacturers to expand their capabilities and grow their
businesses using Sabi’s technology rails. These rails provide
access to supply, logistics, business tools, data insights and
financial services.
This
could mean ensuring a great assortment of low-priced goods is
available to them, providing a way for them to manage
inventory, or facilitating finance. Our aim is to understand
the informal economy better than anyone and help them grow in
ways they haven’t before.
Our
Values
-
Excellence - Be the Best. Highest standards.
Consistently.
- Value
Focused -
Make sure we give users the best value. All the time.
-
Big
minds -
Innovate. Think big. Be open. Don’t be petty. No ego. No
castles.
- Knuckle
down -
Do the work. Get your hands dirty. Deliver
- Kindness - Be considerate. Life is stressful
enough
- Ownership - Everything is your job. Take
responsibility. Drive it.
- Simplicity - Strip it down. Get to the essence.
Job
Purpose
As
the Service Delivery Manager, you will be responsible for overseeing the
end-to-end service delivery process, managing client relationships, and
collaborating with cross-functional teams to ensure the seamless execution of
services
Job Responsibilities
Job Responsibilities
- Develop a deep understanding of projects to
gain insights into the scope of service delivery
- Build
strong relationships with teams and stakeholders to enable effective dialogue
exchange between departments.
- Manage
budgets and forecasts.
- Formulate
strategic and operational objectives.
- Evaluate
processes to identify areas for improvement and design solutions to implement
change.
- Long-term
planning to create initiatives that further the company’s overall goals.
- Coordinate
different teams to foster exchange of ideas and provide cross-team learning
opportunities.
- Identify
potential risks associated with new projects and initiatives before they are
implemented.
- Developing
and supervising new processes and procedures to enhance business operations.
-
Manage
the team and carry out other responsibilities/task assigned
Requirements
Special Skills and Qualifications
- Bachelor’s
degree in Business Administration, Management, or related field
- Minimum
of 5 years’ experience in service delivery management
- Strong
understanding of service delivery processes, Process documentations, SLAs, and
Issue resolutions.
- Proficiency
in project management and use of collaboration tools. E.g. Confluence
- Proactively
identify and address potential issues or bottlenecks in the service delivery
process.
- Excellent
communication and interpersonal skills, with the ability to build rapport with
clients and internal teams.
- Proven
track record of successfully managing and improving service delivery
performance and client satisfaction.
Candidate Specification
- Motivated
by the mission of Sabi
- Pragmatic
with quantitative and analytical ability and attention to
detail
- Driven,
independent thinker and leader who can juggle multiple
projects simultaneously with fast-changing
priorities
- High
level of integrity and dependability with a strong sense of
urgency.
- A
focus on execution. Willing and able to get hands
dirty.
- Flexibility
to roll up your sleeves and attack problems and projects as
they arise, where you will need to set out a clear structure,
method and outcomes yourself .
Benefits
- Rapid
Career Growth
- Annual
Training Budget
- Robust Health Coverage, including
- Optical
Cover, and
- Dental
Cover
- Wellness Programs, including
- Free
Gym Cover
- Free
Spa Cover
- Competitive
Pension Plan
- Opportunity
to work in other global office.
- Life
Cover
- Performance
Bonus
- Paid
Vacation Days
- Fully-funded
Team Bonding Activities
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