Service Delivery Manager
Posted on Wednesday, August 16, 2023
Sabi is Africa’s leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a broad ecosystem of users, allowing merchants, importers, exporters, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi’s technology rails.
Sabi is Africa’s leading provider of commercial infrastructure for the distribution of goods and services. Its platform enables and empowers the most underserved merchants in the world, allowing agents, merchants, aggregators, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi’s technology rails. These rails provide access to supply, logistics, business tools, data insights and financial services.
This could mean ensuring a great assortment of low-priced goods is available to them, providing a way for them to manage inventory, or facilitating finance. Our aim is to understand the informal economy better than anyone and help them grow in ways they haven’t before.
Excellence - Be the Best. Highest standards.
Make sure we give users the best value. All the time.
Innovate. Think big. Be open. Don’t be petty. No ego. No
Do the work. Get your hands dirty. Deliver
- Kindness - Be considerate. Life is stressful
- Ownership - Everything is your job. Take
responsibility. Drive it.
- Simplicity - Strip it down. Get to the essence.
As the Service Delivery Manager, you will be responsible for overseeing the end-to-end service delivery process, managing client relationships, and collaborating with cross-functional teams to ensure the seamless execution of services
- Develop a deep understanding of projects to
gain insights into the scope of service delivery
strong relationships with teams and stakeholders to enable effective dialogue
exchange between departments.
budgets and forecasts.
strategic and operational objectives.
processes to identify areas for improvement and design solutions to implement
planning to create initiatives that further the company’s overall goals.
different teams to foster exchange of ideas and provide cross-team learning
potential risks associated with new projects and initiatives before they are
and supervising new processes and procedures to enhance business operations.
the team and carry out other responsibilities/task assigned
Special Skills and Qualifications
degree in Business Administration, Management, or related field
of 5 years’ experience in service delivery management
understanding of service delivery processes, Process documentations, SLAs, and
in project management and use of collaboration tools. E.g. Confluence
identify and address potential issues or bottlenecks in the service delivery
communication and interpersonal skills, with the ability to build rapport with
clients and internal teams.
track record of successfully managing and improving service delivery
performance and client satisfaction.
by the mission of Sabi
with quantitative and analytical ability and attention to
independent thinker and leader who can juggle multiple
projects simultaneously with fast-changing
level of integrity and dependability with a strong sense of
focus on execution. Willing and able to get hands
to roll up your sleeves and attack problems and projects as
they arise, where you will need to set out a clear structure,
method and outcomes yourself .
- Robust Health Coverage, including
- Wellness Programs, including
to work in other global office.
Team Bonding Activities