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Inbound & Returns Lead



Posted on Tuesday, August 15, 2023

About us

Sabi is Africa’s leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a broad ecosystem of users, allowing merchants, importers, exporters, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi’s technology rails.

Job Description

About us

Sabi is Africa’s leading provider of commercial infrastructure for the distribution of goods and services. Its platform enables and empowers the most underserved merchants in the world, allowing agents, merchants, aggregators, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi’s technology rails. These rails provide access to supply, logistics, business tools, data insights and financial services.  

We are hiring into Loft  one of our business units focused on logistics & distribution and warehousing operations across emerging markets. They are providing  on-demand products across logistics, warehousing, finance, inventory management, and technology. 

Our Values
  • We Deliver - excellent capability to execute. 

  • We Collaborate - One solution, one platform

  • We are Transparent - we empower transparent communication

Job Purpose

The Inbound and returns Lead would oversee the efficient handling of incoming shipments and the management of product returns by collaborating closely with the warehouse team, suppliers, and customer service representatives to streamline processes and optimize warehouse operations.

Job Responsibilities

  • Supervise and coordinate the receiving and inspection of incoming shipments. Ensure accurate and efficient processing of incoming goods, including recording receipts and inspecting product quality.
  • Coordinate with the receiving team to address any discrepancies or issues with incoming shipments.
  • Oversee the returns process, from receipt of returned items to final disposition (refund, repair, or replacement).
  • Collaborate with the quality control team to inspect and assess the condition of returned products.
  • Work closely with the inventory control team to update stock records and maintain accurate inventory levels for both inbound and returned items.
  • Interact with Clients to address return inquiries, provide assistance, and ensure a positive customer experience.
  • Lead and mentor the inbound and return officers, providing guidance and support in their daily tasks.
  • Generate reports on inbound and returns metrics, such as receipt volumes, returns rates, and processing times.
  • Continuously assess inbound and returns processes to identify areas for improvement.
  • Implement best practices and process enhancements to increase efficiency and accuracy.


Special Skills and Qualifications 
Candidate Specification
  • Motivated by the mission of Loft

  • Pragmatic with quantitative and analytical ability and attention to detail

  • Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities

  • High level of integrity and dependability with a strong sense of urgency.

  • A focus on execution. Willing and able to get hands dirty.

  • Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .


  • Rapid Career Growth
  • Annual Training Budget
  • Robust Health Coverage
  • Performance Bonus