Inbound & Returns Lead
are hiring into
of our business units focused on logistics & distribution and
warehousing operations across emerging markets. They are providing
products across logistics, warehousing, finance, inventory
management, and technology.
We Deliver -
capability to execute.
We Collaborate - One solution, one platform
We are Transparent - we empower transparent communication
Supervise and coordinate the receiving
and inspection of incoming shipments. Ensure accurate and efficient
processing of incoming goods, including recording receipts and inspecting
Coordinate with the receiving team to
address any discrepancies or issues with incoming shipments.
Oversee the returns process, from
receipt of returned items to final disposition (refund, repair, or
Collaborate with the quality control
team to inspect and assess the condition of returned products.
Work closely with the inventory control
team to update stock records and maintain accurate inventory levels for
both inbound and returned items.
Interact with Clients to address return
inquiries, provide assistance, and ensure a positive customer experience.
Lead and mentor the inbound and return
officers, providing guidance and support in their daily tasks.
Generate reports on inbound and returns
metrics, such as receipt volumes, returns rates, and processing times.
Continuously assess inbound and returns
processes to identify areas for improvement.
Implement best practices and process
enhancements to increase efficiency and accuracy.
Bachelor’s degree in business administration,
finance, or relevant field.
Minimum of 3 years of experience in
supervisory role, preferably in order processing, inventory management in ecommerce industry.
interpersonal and customer service skills.
organizational skills and attention to detail.
Strong supervisory and leadership skills.
with Microsoft Office Suite or related software used to track inventory
and create records.
Motivated by the mission of Loft
Pragmatic with quantitative and
analytical ability and attention to detail
Driven, independent thinker and leader
who can juggle multiple projects simultaneously with
High level of integrity and
dependability with a strong sense of
A focus on execution. Willing and able
to get hands dirty.
Flexibility to roll up your sleeves and
attack problems and projects as they arise, where
you will need to set out a clear structure, method
and outcomes yourself .
Rapid Career Growth
Annual Training Budget
Robust Health Coverage