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User Experience Manager



Lagos, Nigeria
Posted on Tuesday, July 4, 2023

About us

Sabi is Africa’s leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a broad ecosystem of users, allowing merchants, importers, exporters, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi’s technology rails.

Job Description

About Us

Sabi is Africa’s leading provider of commercial infrastructure for the distribution of goods and services. Its platform enables and empowers the most underserved merchants in the world, allowing agents, merchants, aggregators, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi’s technology rails. These rails provide access to supply, logistics, business tools, data insights and financial services.  
This could mean ensuring a great assortment of low-priced goods is available to them, providing a way for them to manage inventory, or facilitating finance. Our aim is to understand the informal economy better than anyone and help them grow in ways they haven’t before.  

Our Values
  • Excellence - Be the Best. Highest standards. Consistently.
  • Value Focused  - Make sure we give users the best value. All the time.
  • Big minds  - Innovate. Think big. Be open. Don’t be petty. No ego. No castles.
  • Knuckle down  - Do the work. Get your hands dirty. Deliver
  • Kindness - Be considerate. Life is stressful enough
  • Ownership - Everything is your job. Take responsibility. Drive it.
  • Simplicity - Strip it down. Get to the essence.
Job Purpose

As our User Experience Manager, you will develop and lead our strategy and ensure alignment of technology, product, and operating practices with respect to the business. You will own the strategy for the User Experience and the ‘what next’. This is an exciting opportunity for an experienced User Experience Manager and service enthusiast to ensure we provide a seamless user experience.

Your problem-solving skills, impeccable communication, and attention to detail are key skills expected in this role. As part of the operations team, your role will be key in the execution and delivery of our strategic goals.

Job Responsibilities
·       Manage the implementation of our User Experience goals and expand on the future goals of the business
·       Be the voice of the business, and safeguard the integrity of the approved UX, throughout the requirements and development phases
·       Drive user retention, reduce churn, and increase user satisfaction
·       Build and guide team in effective user issues resolution and handling of escalations
·       Work with relevant stakeholders to map the user journey and identify opportunities to proactively intervene on the user’s behalf
·       Recommend best approaches for implementation of user experience across business funnels
·       Develop listening points in the user journey, define segmentation of user base and varying strategies, and identify opportunities for continuous improvement
·       Together with the Development Teams develop and implement a scalable and flexible UI implementation and customization methodology
·       Identify improvement areas plus prospective competitive advantage for advanced research as well as exploration.
·       Identify and manage required budgets for user experience.
·       Ensure to prioritize User-Centered Design projects, improvements, and content as per enterprise priorities as well as Experience Systems.
·       Plan and execute all necessary usability and acceptance testing/research, and translate results into actionable items
·       Drive the operational success and of the call center team
·       Continually review and evolve the collection of processes that Sabi uses to track, oversee and organize every interaction between the user and Sabi throughout the lifecycle
·       Be up to date with service experience and delivery innovations and trends that will ensure effective cost management and efficiency for the business


Special Skills and Qualifications
  • Bachelor’s degree in business, Marketing, English or related experience within role- minimum of 4 years,
  • A minimum of 4 years relevant experience as a user experience, customer experience with any tech product/applications.
  • Strong understanding of user/customer journey and roadmaps
  • Familiarity with the use ofPhotoshop, Illustrator, visio, figma, CRM tools etc.
  • Ability to work in a fast-paced and sometimes unpredictable environment; works well under pressure and tight deadlines
  • Ability to apply consistently good judgment and make good decisions
  • Ability to solve complex problems and drive projects from concept to conclusion
  • Leadership ability to help our team succeed around interaction, process and best practice
  • Excellent organizational and leadership qualities
  • Good Project management skills
  • Ability to always maintain confidentiality and discretion
  • Detail oriented, organized with proven ability to successfully multi-task
  • Positive, tenacious attitude
  • Exemplary communication skills
  • Strong analytical skills

Candidate Specification
  • Motivated by the mission of Sabi
  • Pragmatic with quantitative and analytical ability and attention to detail
  • Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
  • High level of integrity and dependability with a strong sense of urgency.
  • A focus on execution. Willing and able to get hands dirty.
  • Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .


  • Rapid Career Growth
  • Annual Training Budget
  • Robust Health Coverage, including
    • Optical Cover, and
    • Dental Cover
  • Wellness Programs, including
    • Free Gym Cover
    • Free Spa Cover
  • Competitive Pension Plan
  • Opportunity to work in other global office.
  • Life Cover
  • Performance Bonus
  • Paid Vacation Days
  • Fully-funded Team Bonding Activities