Reorg is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Reorg to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: www.reorg.com

Working at Reorg

Reorg hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Reorg employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Reorg is seeking a skilled IT Support Engineer to join our team at our office in London. We are looking for a super smart, friendly and all-around great individual who takes care of people and the technology they use. As a member of the Corporate IT team, you will have the opportunity to create a seamless experience for Reorg end-users in multiple offices around the world, research and deploy new tools and services, and flat out solve hard problems.

Soft Skills

Attention to detail, customer service, interpersonal, oral and written communication skills
Ability to work independently, multi-task, and establish priorities
Analytical, problem-solving, organizational, and planning skills
Creating, updating, and maintaining end-user facing knowledge based articles
Maintaining infrastructure documentation, including diagrams and configurations
Fluent in English

Tech Skills

Proficient in both Windows and macOS operating system and hardware troubleshooting
Ability to troubleshoot docking stations and wired and wireless network for Windows and Mac
Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
Experience with Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
Networking knowledge and experience (trace ports and network lines).
Experience working with third-party hardware and software and procurement practices

General Skills

Serve as escalation point for service and support issues
Create documentation of systems, workflows, processes and sites
Ability to manage the support ticketing queue and assign tickets
Manage and track an inventory of global assets
Anticipate hiring needs and procure and maintain a global stock of hardware standards

Equal Employment Opportunity

Reorg is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

Apply now

See more open positions at Reorg

Privacy policy Cookie policy