Portfolio Jobs

Reorg provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Success team.

The Senior Customer Success Manager will be responsible for managing a book of existing top tier global law firms while supporting our efforts to promote processes, drive retention rates, increase usage and develop stakeholder relationships. The Senior Customer Success Manager will possess strong communication, relationship building and problem solving skills.

Responsibilities

• Become a Reorg expert with a strong understanding of the legal segment, our products, services and the financial restructuring industry/process along with sub investment grade market
• Manage a book of global legal accounts to understand their business drivers and goals and ensure they are sticky with the Reorg product suite
• Support other members of the Customer Success team by acting as a mentor, providing feedback, developing trainings, sharing learnings and being proactive/innovative in idea generation
• Develop key relationships and drive usage with a wide range of subscribers through understanding each of their different workflows, educating them on best practices on how to use their subscription, gathering feedback and providing updates on new functionalities/databases
• Leverage existing customer relationships and expand the network of relevant contacts within each client to become the partner of choice for their needs
• Monitor key performance indicators across accounts and strategize outreach efforts through emails, phone calls and in-person meetings to maximize usage and adoption
• Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our client’s needs are met
• Work closely with the sales team to develop account plans, monitor client’s platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth
• Take on additional projects outside the main scope of work that will benefit the greater commercial team and business as a whole

Requirements

• 4+ years of working experience in a customer facing role
• Excellent written and verbal communication skills
• A self starter who is diligent and organized but adaptable
• Experience in financial services or a legal background preferred

What we offer

• Develop your career at a fast growing technology company where your voice is heard and culture matters
• Join a group of effective and passionate customer success managers that fosters teamwork, open communication and innovation
• Collaborate with wider commercial team along with other departments including tech, product and editorial

Please note before submitting an application: At Reorg we take our interview process very seriously. Interviewing with Reorg may include phone interviews, on-site interviews, written projects and presentations. Although we receive a large number of applicants, we do our best to follow up and ensure it is a positive experience.