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Customer Success Specialist



Customer Service, Sales & Business Development
London, UK
Posted on Tuesday, April 2, 2024


Reorg is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Reorg to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: www.reorg.com

Working at Reorg

Reorg hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Reorg employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices, and much more.


What we offer

  • Develop your career at a fast growing technology company where your voice is heard and culture matters
  • Direct exposure to our banking, investment management and advisory client base
  • Join a group of effective and passionate customer success managers that fosters teamwork, open communication and innovation
  • Collaborate with the wider commercial team along with other departments including tech, product and editorial
  • Among other perks, Reorg employees enjoy competitive health benefits, pension plans, gym subsidies, educational reimbursements for career development, and recognition programs

The Role

The Customer Success Specialist will be responsible for managing a book of existing clients in the buyside space to ensure client satisfaction, promote education and drive adoption. The Customer Success specialist will possess strong communication, relationship building and problem solving skills.


  • Become a Reorg expert with a strong understanding of our products, services and the financial restructuring industry/process
  • Manage a book of clients and ensure they are adopting the Reorg product suite by maintaining consistent contact both through virtual and in-person meetings
  • Educate and train users on using the Reorg platform, this could include sharing best practices on how to use their subscription in their day to day workflows, customizing email preferences, and providing updates on new functionalities/databases
  • Work closely with the account management team to develop account plans, monitor client’s platform usage, and share findings from client interactions
  • Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our client’s needs are met


  • Bachelor’s degree, preferably in business, finance or a related field
  • 1-3 years of working experience in a customer facing role
  • Excellent written and verbal communication skills
  • A self starter who is diligent, organized, and detail-oriented
  • Experience or interest in a financial profession or subscription-based services

Equal Employment Opportunity

Reorg is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.