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Applications Support Specialist (Remote)

Reonomy

Reonomy

IT, Customer Service
Dallas, TX, USA
Posted on Thursday, July 4, 2024

Job Category:

Technology

Pay Grade Range:

$60,840.00 - $141,960.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Summary:

Altus Group fosters a diverse, positive, and upbeat culture. As the Applications Support Specialist, you will be part of a close-knit team and be able to work remotely or at any of our office locations if you prefer to separate work from home. You will learn and work under the guidance of supportive management. As we grow, so does the need for qualified team players. As such there are significant opportunities for continued education and professional advancements.

We are looking for an enthusiastic individual who will be personable, efficient and a team player. Strong administrative skills are essential! Daily duties will include organizing ticket flow, updating clients, completing support tickets and data conversions. The prospective candidate will be organized and possess the ability to communicate with clients via e-mail, telephone, and through the ticketing system.

Key Responsibilities:

  • Reviewing, troubleshooting, and supporting end users and admin support via ticketing system

  • System reviews and best practice advice may be requested

  • Client requested data conversions

  • Maintain client service level agreements

  • Review and maintain client’s portfolio in their system of record

  • Implementing best practice ideas in client systems

  • Reporting ticket counts and repeat issues with clients

  • Create and deliver customized training materials and documentation

  • Liaison for both internal and external customers

  • Support Senior Consultants on projects as needed

Key Qualifications:

  • Above average proficiency in a Real Estate Platform (Multifamily, Commercial, Senior housing, and Affordable experience all considered)

  • Previous technical/software support experience

  • Ability to switch tasks quickly and work with multiple clients and changing deadlines

  • Proficiency in Microsoft Office Suite and the ability to learn new software applications quickly

  • Ability to manage multiple tasks with exceptional attention to detail

  • Ability to be a self-starter and be comfortable with remote work

  • You are a team player

  • At least 2 years of property management systems experience required (Yardi, Entrata or RealPage experience preferred)

What Altus Group offers:

  • Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
  • Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
  • Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at [email protected] or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.