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Client Support Specialist



Customer Service
Calgary, AB, Canada
Posted on Wednesday, June 26, 2024

Job Category:

Property Tax Consulting

Pay Grade Range:

$37,950.00 - $88,550.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Summary
Altus Group is currently seeking a Client Support Specialist to support our Tax Team. Your responsibilties will include billing and administrative support, client support and relationship building. This position requires in office expectations.

Key Responsibilities

  • Administrative Support - Handle diverse administrative individually and as part of the team.
  • Data entry and upload.
  • Data and report exports, edits, validation of data.
  • Analysis support in various formats.
  • Client Support - Assist clients in the collection of assessment data, completing necessary forms required by the assessing authorities for Altus Group's engagement in property tax consulting.
  • Act as a point of contact for clients, addressing inquiries, and providing exceptional customer service.
  • Relationship Building - Develop and maintain strong relationships with clients and industry stakeholders, fostering trust and confidence in Altus.

Key Requirements

  • Excellent Microsoft Office skills and other relevant software applications.
  • Proficiency in drafting contracts, ensuring accuracy and adherence to legal guidelines.
  • Exceptional communication skills, both verbal and written, with a client-focused approach.
  • Strong organizational abilities with acute attention to detail.
  • Ability to multitask and prioritize tasks efficiently in a fast-paced environment.
  • Experience working effectively under deadlines and managing time-sensitive tasks.
  • Capability to work independently while also being a proactive team player.

What Altus Group offers:

  • Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
  • Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
  • Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at [email protected] or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.