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Client Services Executive



Customer Service
Manchester, UK
Posted on Saturday, June 10, 2023

Job Category:

Customer Support/Operations

Pay Grade Range:

£18,360.00 - £42,840.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Reporting to the Client Services Manager, the Client Services Executive will provide a professional and effective service, supporting business clients throughout the contract renewal stage. You will gather information, ensuring that we have a full knowledge of the client and their property, allowing Altus to deliver great outcomes and maximise client savings and revenue earned during the lifetime of their contract. As a Client Services Executive you will build and maintain trusted relationships and manage client expectations.

Key Responsibilities:

  • Proactively manage a campaign of commercial clients and renewal results within defined accounts.
  • Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Altus Group services, where appropriate.
  • You will manage client expectations to ensure they understand processes and timescales.
  • Act as a trusted advisor throughout the entire contract renewal lifecycle.

Key Qualifications:

  • Must be eligible to work in the United Kingdom
  • We are looking for individuals with experience in customer and/or client service. However, if you are passionate and enthusiastic about providing a great client experience, then we want to hear from you
  • You should be confident using various systems including Microsoft Office and have strong written and verbal communication skills
  • At least 12 months prior working experience in sales/telecommunication, cold and/or warm calling.
  • B2B/sales experience is a plus!

Salary: £25,750.00 per annum plus uncapped earning potential through commission and quarterly bonus!

What Altus Group offers:

  • Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
  • Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
  • Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation,

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.