Why qlub?

Qlub is revolutionizing the dining experience with ultra fast, seamless payment solutions. Guests pay in seconds by scanning a QR code with no app download required.

From Pay-at-Table QR payments and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Even splitting the bill becomes effortless.

We help restaurants focus on what they do best, delivering great hospitality. By removing payment friction, we increase table turnover, improve operational efficiency, and boost profitability. Built-in analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

We are a fast scaling fintech startup backed by Mubadala, e&, Shorooq and Mastercard. With $72M total fundraised, we have expanded globally, doubled headcount over the past year, and this is just the beginning!

This is more than a job. It is an opportunity to help shape how qlub scales as we build high performing, diverse teams around the world.

The Role

We’re seeking a dynamic and experienced Part-time Customer Support Associate to join our fast-growing team in Hong Kong. You will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

What You’ll Be Driving

• Responsible for responding to customer queries in a timely manner, via phone, email, or chat.

• Identify and troubleshoot issues that customers may encounter while using the service.

• Capture, organise and report any product issues or useful discussions brought up by

• customers to the internal team.

• Work closely with the Operations team to follow up with customers to ensure technical

• issues are resolved.

• Support management with important strategic insights and recommendations based on

• on-ground feedback, reports & industry trends.

Qualifications

• 0 - 1 years of experience in customer support. Fresh graduates are welcome to apply.

• Excellent communication skills, both written and verbal. Cantonese is a must.

• Ability to multitask and prioritise in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Customer-focused with a positive attitude.

• Availability to work flexible hours, including weekends.

What we offer

• Flexible scheduling within a 9‑hour workday (between 9:00 a.m. and 10:00 p.m.)

• Hybrid work arrangement with work‑from‑home flexibility

Sounds like you? Are you excited by this opportunity? If so, “Apply now”.

Department

Operations

Locations

Hong Kong

Remote status

Hybrid