Why qlub?

qlub is revolutionising the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

With a total fundraised of $72M from top-tier global investors and partnerships with thousands of eateries worldwide, qlub is leading the charge in digital payment transformation for the F&B industry.

This is more than a job—it’s a mission to transform how restaurants and guests interact, and we’re building high-performing, diverse teams to power that growth.

The Role

We’re seeking a dynamic and experienced Operations Associate/Executive to lead and optimise qlub’s operational processes across Hong Kong. You will be responsible for ensuring smooth merchant onboarding, driving operational efficiency, and building scalable systems that support our rapid growth.

This role requires a strong balance of strategic oversight and hands-on execution. You’ll play a pivotal role in shaping qlub’s expansion, working closely with cross-functional teams and external partners to deliver seamless merchant experiences and empower restaurants to thrive.

What You’ll Be Driving

• Own the end-to-end go-live process for new merchants, ensuring smooth, timely, and successful activations.

• Act as a knowledge specialist on qlub and F&B operations, resolving operational bottlenecks.

• Build and manage relationships with merchants while optimising usage efficiency.

• Support qlub’s product development and POS integrations by improving features and addressing bugs, and pain points.

• Provide management with strategic insights and recommendations based on on-ground feedback, reports, and industry trends.

• Assist with ad-hoc projects driven by evolving business priorities, ensuring timely delivery and measurable impact.

What You Bring

• 1 - 2 years’ experience in operations, preferably in customer-facing roles; experience in start-ups or zero-to-one environments is an advantage. Fresh Graduates are also welcome.

• Strong problem-solving and critical thinking skills - able to understand, solve and simplify complex processes

• Strong communicator - ability to lead discussions with F&B decision makers and stakeholders.

• Established history of spearheading projects or initiatives and delivering quantifiable outcomes.

Thrives in hands-on roles and excels in fast-paced, on-the-ground operational settings

What we offer

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organisation

• Drive growth and tailoring of fast-evolving new products and features

• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so, “Apply now”.

Department

Operations

Locations

Hong Kong

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