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• Senior Product Manager (Loyalty)

• Full time
• Hybrid (Colombo, Sri Lanka, Sri Lanka)
• Tech & Product -Sri Lanka / Turkey with Global reporting managers

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

We’re a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E&, Mastercard and Shorooq we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million! This marks one of the largest start up investment rounds in the Middle East — and this is just the beginning. Over the past year, we’ve nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x!

This is more than a job, this is a mission to transform qlub and power its growth, we’re building high-performing, diverse teams—and that’s where you come in!

The role?

As a Senior Product Manager, you will own the strategy and execution of our customer-facing loyalty experiences — including reward redemptions, personalized offers, and subscriptions. You’ll collaborate with cross-functional teams to define features, analyze user data, and drive product outcomes that maximize user retention, frequency, and CLTV. You’ll be responsible for the following:

Product Ownership

• Define and own the roadmap for loyalty features across mobile app and web

• Translate customer needs and business goals into clear, prioritized product

• requirements (PRDs, user stories, flows).

• Manage end-to-end lifecycle of loyalty features: rewards, gamification, points tracking,

• challenges, Marketing etc

Customer Experience

• Champion UX across all touchpoints: earn, track, redeem, and manage rewards and

subscriptions.

• Collaborate with design and research to create intuitive, high-converting interfaces.

• Cross-functional Execution

• Work closely with engineering to scope, estimate, and deliver features iteratively.

• Partner with marketing, CRM, and growth teams to support campaigns and promotions.

• Coordinate with restaurant partners and integrations team for loyalty mechanics tied to

• POS or third-party systems
  

Data & Optimization

• Define success metrics (retention, redemption rate, activation, frequency)

• Analyze performance and user behavior to guide optimizations

• Run A/B tests and experiments to improve engagement and ROI
  

What are we looking for?

• Relevant IT degree

• Fluency in English is a must

• 5 years of experience in product management, ideally in food tech, consumer apps, or loyalty programs

• Proven success in shipping mobile and/or web products in fast-paced environments

• Strong understanding of loyalty mechanics (points, Subscriptions, rewards, gamification, etc.)

• Excellent collaboration and communication skills across tech, design, and business

• Data-driven mindset with proficiency in tools like firebase, GA4, SQL, or looker studio

• Experience working with POS systems, payment flows, or restaurant tech

• Familiarity with subscription models, retention funnels, or behavioral segmentation

• Understanding of global loyalty trends (cashback, membership tiers, experiential rewards)

• Prior startup or scale-up experience

• Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts

• You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets.

Why join qlub?

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization

• Drive growth and tailoring of fast-evolving new products and features

• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so, “Apply now