L2 Support Engineer (Remote)
Pemo
Exciting Opportunity for an L2 Support Engineer at PEMO!
IF YOU WANT TO
🚀 Join a top-tier team committed to exceptional customer support.
💡 Collaborate with skilled professionals in a fast-paced environment.
🌐 Troubleshoot and resolve complex technical issues for clients.
💪 Play a key role in ensuring system reliability and performance.
🔍 Enhance your skills while working with cutting-edge technologies.
AND YOU ARE
✅ An experienced Support Engineer with 2+ years in technical support.
🛠 Skilled in diagnosing and resolving software issues.
📡 Familiar with developing APIs using TypeScript and Node.js.
🚀 Knowledgeable and familiar with Microservices.
📏 Knowledgeable in API design principles, REST APIs, gRPC, and Microservices.
📝 Knowledgeable with messaging systems like Kafka, RabbitMQ, or similar.
💳 Familiar with card schemes such as VISA and MASTERCARD.
🗃 Proficient in relational databases and managing ticketing systems and CRM tools.
💻 Experienced in application support, particularly with Intercom, Fullstory, and Retool.
⏰ Capable of managing multiple priorities and working effectively under pressure.
📲 Comfortable using remote desktop tools and support software.
🌟 A strong communicator with excellent problem-solving skills and a customer-focused approach.
🔥 Driven by a passion for fintech innovation and eager to contribute to our mission-driven startup environment.
THEN WE WANT YOU!
JOB RESPONSIBILITIES
✔️ Provide Level 2 support to troubleshoot and resolve technical issues reported by clients.
🛠 Develop and maintain APIs that meet L2 support needs.
🔗 Collaborate with Level 1 support to escalate complex problems for timely resolution.
📚 Document issues, solutions, and procedures in the ticketing system.
📈 Monitor and respond to support tickets to maintain high customer satisfaction.
🔄 Assist with system updates, maintenance, and upgrades as needed.
🌟 Stay informed about new technologies and industry trends to enhance support processes.
ABOUT PEMO
⭐ We are the fastest-growing fintech in expense management in MENA.
💼 We offer corporate cards and expense management software that help companies save time and money.
📺 Marketing is our secret weapon; we create engaging video ads to showcase the value of PEMO.
🚀 We are a seed-stage startup backed by prominent international investors (Cherry Ventures, Fintech Collective, Speedinvest, and others) and the CEOs of successful fintech scale-ups in Europe and Southeast Asia, like Nium and Qonto.
🌱 We nurture independent thought and ownership.
🤝 We’re a family of high achievers.
JOIN US!
Submit Your Application
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