Customer Care Specialist
MoneyLion
What You Will Do In This Role:
You will be responsible for handling escalated customer inquiries, including customers who have filed complaints or taken other external actions to resolve their concerns.
Use different tools and systems to assist our customers with different requests (billing and privacy) .
You will be supporting multiple brands
Grow your knowledge of the IT landscape to provide ever-better service to our customers.
Generate customer interest by outlining the value of our service & products.
Contribute to a collaborative team atmosphere and a mutual goal to drive customer satisfaction.
Own your customer interactions, create a positive customer service experience, and instill confidence in our products and brands.
Participate in team knowledge sharing, and collaborate with other teams in creating and maintaining knowledge base articles.
Engaging in collaboration with other teams to address complex request
Contribute to discovering best practices to improve the overall customer satisfaction
Support lower-tier teams with difficult cases and troubleshooting and provide feedback on lower-tier agents.
Support project teams with feedback and process improvements suggestion
Participate in projects and process creation.
Report bugs and issues and suggest improvements.
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.