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Customer Operations Specialist

Mondu

Mondu

Customer Service, Operations
Amsterdam, Netherlands
Posted on Sunday, July 7, 2024

👩‍💻👨‍💻About the role

As Mondu, we are committed to providing a seamless and exceptional customer experience to businesses choosing Mondu as their payment solution. This is the primary focus of our Operations Team. During the buying journey with our Mondu service, questions or issues may arise, prompting buyers to contact Mondu. Additionally, internal operational challenges may surface, necessitating resolution to ensure a positive buyer experience. The Buyer Operations function aims to address these questions and issues, supporting buyers in resolving any potential problems. The goal of Customer Operations is to exceed buyer expectations throughout the process, creating a "wow" experience.

This role can be part time or full time, and has an initial contract of 6 months.

🚧 What you’ll do

Your role involves delivering outstanding service and support across various channels while consistently finding the best solutions for our customers. You will collaborate with teams from different areas, such as Customer Success, Accounting, or Product, to assist customers with their inquiries or issues. After thorough training, you will take on the responsibility of managing your own portfolio of customers.

Your tasks include:

  • Representing Mondu with a helpful and understanding demeanor, enabling users to have an exceptional Mondu experience.
  • Developing creative problem-solving approaches and taking ownership of projects.
  • Communicating with customers through various channels and at different points in their customer journey.
  • Exceeding customer expectations when they approach us with questions or issues by taking responsibility for their problems and finding suitable solutions in collaboration with internal and external stakeholders.
  • Utilizing available tools for issue resolution and proposing improvements to tools and processes.