Technical Support Engineer
Minka
IT, Customer Service
Bogotá, Bogota, Colombia
Posted on May 24, 2026
The Mission
We are looking for a high-velocity engineer to own the frontline. This isn't a "ticket-taker" role. You are the critical buffer between our core infrastructure and the real world. Your mission is to protect our Foundation team's focus by intercepting, diagnosing, and fixing complex issues in the "trenches." You will be the direct successor to our current operational workflow, tasked with clearing the legacy backlog and ensuring our local clients in Colombia receive world-class technical responses in real-time.
What You Will Do (Responsibilities)
When a client reports an issue, you don't just route it. You dive into the code, replicate the environment, and find the root cause. You will write and deploy production-ready fixes for bugs and legacy issues before they ever reach the Foundation team. You will systematically audit and clear our existing ticket backlog, refactoring unstable segments of code to prevent recurring issues. You will represent Minka in on-site technical meetings with Colombia-based clients, providing immediate technical feedback and confidence. You act as the shield for our lead architects, ensuring they only see problems that require fundamental architectural changes.
Requirements
Who You Are (Requirements)
You are based in Bogota and thrive in an on-site, high-collaboration environment and are fluent in Spanish (for client-facing intensity) and English (for internal technical documentation).
You have 5+ years of experience. You are comfortable jumping into unfamiliar codebases and "un-breaking" things and have proficiency in NodeJs and the public cloud and a deep understanding of APIs and Ledger systems. You find deep satisfaction in solving puzzles, fixing what's broken, and bringing order to chaos.
Nice To Have Skills
You've seen Mr. Robot TV show.
You are a weekend hacker and run your own bitcoin node.
Why
minka_ is an open platform for publishing money. The platform aims to connect the world's balances and money through the web using shared, connected ledgers. Minka is a lean, purposely small, well-funded Series A startup that is playing the long game. Our vision is to improve the way people interact with money by building the new backbone of the payments industry.
If bitcoin is the settlement layer of the internet, we are the clearing layer for the web. Because, Money must flow.
We are looking for a high-velocity engineer to own the frontline. This isn't a "ticket-taker" role. You are the critical buffer between our core infrastructure and the real world. Your mission is to protect our Foundation team's focus by intercepting, diagnosing, and fixing complex issues in the "trenches." You will be the direct successor to our current operational workflow, tasked with clearing the legacy backlog and ensuring our local clients in Colombia receive world-class technical responses in real-time.
What You Will Do (Responsibilities)
When a client reports an issue, you don't just route it. You dive into the code, replicate the environment, and find the root cause. You will write and deploy production-ready fixes for bugs and legacy issues before they ever reach the Foundation team. You will systematically audit and clear our existing ticket backlog, refactoring unstable segments of code to prevent recurring issues. You will represent Minka in on-site technical meetings with Colombia-based clients, providing immediate technical feedback and confidence. You act as the shield for our lead architects, ensuring they only see problems that require fundamental architectural changes.
Requirements
Who You Are (Requirements)
You are based in Bogota and thrive in an on-site, high-collaboration environment and are fluent in Spanish (for client-facing intensity) and English (for internal technical documentation).
You have 5+ years of experience. You are comfortable jumping into unfamiliar codebases and "un-breaking" things and have proficiency in NodeJs and the public cloud and a deep understanding of APIs and Ledger systems. You find deep satisfaction in solving puzzles, fixing what's broken, and bringing order to chaos.
Nice To Have Skills
You've seen Mr. Robot TV show.
You are a weekend hacker and run your own bitcoin node.
Why
minka_ is an open platform for publishing money. The platform aims to connect the world's balances and money through the web using shared, connected ledgers. Minka is a lean, purposely small, well-funded Series A startup that is playing the long game. Our vision is to improve the way people interact with money by building the new backbone of the payments industry.
If bitcoin is the settlement layer of the internet, we are the clearing layer for the web. Because, Money must flow.