Portfolio Jobs

About The Role

Be an owner

• Provide effective support to the different customers, both internal and external
• Perform the relevant analysis of the evidence provided by internal and external customers to find causes and solutions to the problems presented
• Proactively identify potential problems and implement preventive measures to ensure platform stability
• Collaborate with other teams to identify and resolve complex technical issues
• Provide technical guidance to junior team members.
• Identify and document solutions to technical incidents and create knowledge base for future reference.
• Manage SLA’s and maintain a high compliance and accomplishment of it.
• Be updated with technology trends to deliver best technical solutions possible.
  
  

Be a solver

• Understand the tickets end to end, without disregarding the responsibility until the problem is solved.
• Deep dive on the client’s most recurrent tickets to analyze internally what kind of actions we can take to avoid them in the future.
• Ensure a good relationship with several external stakeholders to understand the client’s main pain points from different perspectives.
• Position yourself internally to ensure that the tickets and issues are getting solved as minka’s main priority to impact on positively on churn and revenue.
  
  

Write it down

• Create guidelines and handbooks to structure platforms circle best practices.
• Suggest improvements to technical solutions and update the technical documentation.
• Keep up-to-date with platform releases.
• Maintain and update the company knowledge base.
  
  

Required Skills

• +3 years of experience working in Support, IT or Customer technical support in fintechs, payments companies or start-ups.
• Bachelor’s degree in computer science or similar. Information technology degree is a nice to have.
• Knows how the internet and the web works on the network and protocol level, from TCP/IP to REST APIs.
• Previous experience working in fast paced environments at early-stage start-ups.
• Previous experience in Backend (preferably nodejs)
• Ability to construct SQL queries and to analyze technical logs.
• Ability to travel when required and rotate on weekends and nights.
• Ability to construct SQL queries and to analyze technical logs.
• Ability to navigate through apps like Postman, Looker or Bigquery
• Advanced communication skills with internal and external stakeholders. Previous client management with the financial system is a plus.
• Fluent English and Spanish is a must.
• Ability to travel when required and rotate on weekends and nights.
  
  

minka’s Culture

In this role, you will work with our team of engineers and product managers in a fast-paced startup environment. You will collaborate closely with other members of the Product team, Engineering and Sales. We are building a new infrastructure for money and prefer generalization vs customer-specific requests and scalability vs customer-specific projects.

We value highly-motivated, somewhat crazy, and creative individuals on a mission to improve the way people interact with money.