Customer Engineer
Minka
Software Engineering, Customer Service
Bogotá, Bogota, Colombia · Bogotá, Bogota, Colombia
Posted on Tuesday, June 25, 2024
Be an owner
In this role, you will work with our team of engineers and product managers in a fast-paced startup environment. You will collaborate closely with other members of the Product team, Engineering and Sales. We are building a new infrastructure for money and prefer generalization vs customer-specific requests and scalability vs customer-specific projects.
We value highly-motivated, somewhat crazy, and creative individuals on a mission to improve the way people interact with money.
- Build proof of concepts & help customers execute their product goals
- Lead initiatives to facilitate smoother and faster sales cycles, as well as higher win rates
- Give consultative presentation to C-level business executives, as well as detailed, in-depth discussions with a technical audience
- Design and deploy integrations between minka_ and the customer core transactional systems
- Work alongside with the product, tech and growth teams to understand fully the sales roadmap, with end to end responsibilities
- Bring best practices to the Expansion team to strengthen minka’s sales process understanding fully added value, value prop, timeline and key stakeholders, both internal and externally.
- Serve as the go-to technical resource to the sales team during the pre-sales lifecycle.
- Help define better processes to support the sales team, and provide insights to the engineering and product teams to improve our API.
- Build solutions, analysis and analytics to match prospect’s business and technical requirements
- Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements
- Document product gaps to our engineering and product teams that will help drive better product-market fit and win rates
- Learn, learn and learn at least 1/4 of your time
- Know what is a bit and what is bitcoin.
- 5+ years of experience working in software developed, with any modern tech stack
- Knows how the internet and the web works on the network and protocol level, from TCP/IP to REST APIs
- Experienced in solution architecting, project scoping and product demonstration skills
- Positive, motivated attitude, with an emphasis on excellent teamwork.
- Bachelor, Masters University Degree in information technology or computer science.
- Fluent English and Spanish
- Passionate about technology and about improving financial services.
- Previous experience working in a pre-sales consulting role.
- Experience using automation platforms
- IFTTT is a strong plus
- Seen Mr. Robot tv show.
In this role, you will work with our team of engineers and product managers in a fast-paced startup environment. You will collaborate closely with other members of the Product team, Engineering and Sales. We are building a new infrastructure for money and prefer generalization vs customer-specific requests and scalability vs customer-specific projects.
We value highly-motivated, somewhat crazy, and creative individuals on a mission to improve the way people interact with money.