Senior Associate, Business Systems and Process Re-engineering - Francophone Africa
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.
The Role: As a Senior Associate, Business Systems and Process Reengineering, you will leverage your years of valuable experience to take a lead role in driving process improvement initiatives within Flutterwave. Working closely with cross-functional teams and management, you will lead the analysis of existing business systems and processes, identify areas for optimization, and play a pivotal role in implementing innovative solutions. Your role will be critical in enhancing efficiency, productivity, and overall performance, contributing significantly to the organization's success.
Responsibilities include but are not limited to:
- Lead the analysis and evaluation of existing business systems, processes, and workflows to identify improvement opportunities and drive operational efficiency.
- Collaborate with cross-functional teams to gather requirements, understand business needs, and develop innovative solutions that align with strategic objectives.
- Develop and maintain detailed process maps to visualize workflow and identify areas of improvement, utilizing analytical tools to provide data-driven insights.
- Drive the successful implementation of process improvement projects, coordinating with relevant teams and stakeholders to ensure smooth execution and adoption.
- Monitor and assess the impact of implemented changes, measuring key performance metrics to identify further enhancements and address challenges proactively.
- Mentor and support junior analysts, providing guidance on conducting analyses and executing process improvement projects effectively.
Required competency and skillset to be a waver:
- A Bachelor's degree in Business Administration, Management Information Systems, Industrial Engineering, or a related field is required. A master's degree or relevant certification in Process Improvement is advantageous.
- 4+ years of proven experience successfully leading and executing process improvement initiatives.
- Excellent analytical and problem-solving skills, with the ability to think critically and identify root causes of inefficiencies.
- Familiarity with Lean, Six Sigma, other process improvement methodologies, or just have a continuous improvement mindset.
- Strong project management skills, including the ability to plan, execute, and monitor improvement projects with a focus on timeliness and quality.
- Exceptional communication and presentation skills, capable of articulating complex concepts to both technical and non-technical audiences.
- Demonstrated leadership abilities, with the capacity to inspire and collaborate effectively with cross-functional teams.
- Ability to work effectively in a fast-paced, dynamic environment.
Joining Flutterwave offers you the opportunity to be a part of a rapidly growing fintech company that is shaping the future of financial transactions in Africa and beyond. Your role will contribute directly to delivering an exceptional user experience and building lasting customer relationships.