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Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The Role:The Know Your Customer (KYC) Associate will be responsible for conducting customer identification and verification processes for both consumers and business customers. Reporting to a KYC Team Lead and ultimately to the Senior Manager, KYC Operations, you will play a key role in ensuring our company's compliance with KYC requirements.

Applications must be submitted in English

Responsibilities include but are not limited to:

1. Ensure new customers are onboarded in accordance with the company’s KYC procedures by creating customer profiles, inclusive of reviewing and verifying customer documentation, where required. Examples of specific responsibilities may include:

• Reviewing customer-provided documentation;
• Conducting research on internal and external systems;
• Evaluating, decisioning, and documenting potential name matches;
• Review customer file for completeness and accuracy;
• Risk rate customers in accordance with a methodology;
• Escalate certain customers to Compliance or Risk Management in accordance with KYC policy and procedures;
• Reviewing potential name matches and conducting supplemental research;
• Conducting outreach within the organization and externally, where required; and
• Use translation tools to conduct research and decipher documents in other languages.

1. Identify gaps in customer profile requiring further information to facilitate customer onboarding.
2. Collaborate with internal teams, such as sales, to obtain necessary customer information (non-client facing).
3. Maintain detailed and accurate customer profile records to ensure compliance with regulatory requirements and internal procedures.
4. Conduct a periodic review of the customer profile to ensure relevant KYC data is up to date in accordance with KYC policy and procedure.
5. Serve as the first line of defense, identifying and escalating potentially suspicious behavior or documents.
6. Stay updated on the latest regulatory developments and changes in KYC requirements as well as potential indicators of fraud or other suspicious activity.
7. Assist the KYC Team Lead and VP of KYC Operations in the development and implementation of KYC procedures that adhere to KYC Policy.
8. Learn and adapt new technology systems or processes, as required.
9. Adhere to internal review deadlines to minimize impact to the customer experience.

Required competency and skillset to be a waver

1. Bachelor's degree in Finance, Business, or a related field.
2. Minimum 2 years' experience in a KYC, due diligence investigations, or compliance role, preferably in the payment industry. Specific experience conducting external research / screening tools a plus.
3. Strong understanding of customer verification and investigative due diligence methods and ability to execute due diligence and verification checks based on this understanding.
4. Good understanding of KYC requirements and anti-money laundering regulations.
5. Excellent communication and interpersonal skills.
6. Strong attention to detail and organizational skills.
7. Ability to make quick decisions and work effectively in a fast-paced, dynamic environment.
8. Proficiency in English and French required
   

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