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Front Office Admin - Cote d'Ivoire



Abidjan, Côte d'Ivoire
Posted on Saturday, July 1, 2023

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The role: Flutterwave is looking for a Front Office Admin - Cote d'Ivoire who will act as the point of contact for all employees, guests, providing administrative support and managing their queries.

We are not a one size fits all organization, and we are proud of our close-knit, diverse team. We’re looking for people who can bring their unique perspectives to this role.

What does this role look like:

Front Office Management

  • Be the frontline of the company and take complete ownership of the front desk functions
  • Welcome and receive guests in a friendly and respectful manner always
  • Have a good knowledge about the operational workings of Flutterwave and be able to provide 1st level support/assistance i.e customer service, product information, etc to customers and guests alike and escalate to appropriate persons where needed
  • Receive official documents and parcels and deliver it to the appropriate teams while keeping a tracking log schedule
  • Maintain a spreadsheet of all official documentation and follow up with relevant teams when actions are required
  • Maintain confidentiality with sensitive information and correspondence

Office Administration

  • Manage and oversee the procurement processes of offices supplies, maintain inventory of stock
  • Supervision of administrative staff (cleaning staff, security officers, ad-Hoc staff)
  • Key contact for office maintenance and repairs. Perform periodic spot checks to ensure the office is clean, hygienic and fit for purpose
  • Prepare weekly reports on expenses and office budgets as well as facility status
  • Maintain and update company databases
  • Organize a filing system for important and confidential company documents
  • Distribute and store correspondence (e.g., letters, emails and packages)
  • Work closely with the People Business Partners as regards offboarding (managing the process of company property retrievals as required)
  • Support with country initiatives as required/assigned
  • Provide overall administrative support to teams at Flutterwave
  • Any other duties assigned.

Experience and skills required to be successful in the role:

  • 3-5 years of office management or similar, transferable experience
  • Very high ethical standards and integrity
  • Attention to detail and a go getter attitude to manage the office end-to-end
  • Extremely organized and a real problem solver
  • Excellent interpersonal, written and verbal communication skills
  • Proficiency with MS Office (MS Excel and MS Word, specifically) and experience with HRIS
  • Good knowledge of generic office procedures and the ability to understand and further explain Flutterwave’s offerings.

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