Orijin is on a mission to prepare every justice-impacted individual for sustainable employment. We partner with facilities and employers to empower justice-impacted individuals with the necessary educational tools to rewrite their life stories. We are the ORIGINal Ed Tech company that provides secure tablet computers connected to our robust cloud-based learning and communications platform to solve some of the most consequential challenges correctional facilities face across the U.S. Our approach has proven to exceed the technological needs of correctional facilities, reduce recruitment and retention costs for employers, and lead our learners to sustainable employment.

Orijin is a Public Benefit Corporation (PBC) and certified B-Corporation, with a business model that never charges incarcerated individuals or their friends and families for its technology or services. Orijin products and services are currently deployed in over 150+ facilities across 18 states and growing. You can learn more about Orijin’s work by visiting: https://orijin.works.

About the Role:

The Strategic Account Manager will manage engagements and success across multiple assigned Orijin tablet deployments. As Orijin’s growth accelerates, the Strategic Account Manager (SAM) will lead our efforts to ensure client success and growth. Reporting to the Director of Strategic Account Management and working closely with the sales team, the SAM is responsible for regular checkpoints with clients. The Strategic Account Manager will be responsible for the growth of the account and driving student engagement.

As Orijin is growing, we are looking for an experienced leader who will roll up her/his sleeves and achieve the following outcomes:

1. Develop the communication cadence with customer staff, ensuring we are aligned in meeting the outcomes goals for

the tablet program

2. Execute a customer success strategy influenced and driven by data analytics

3. Implement the crafted plan to increase student use of the Orijin platform

4. Provide thought leadership and capacity to scale the overall growth of the company ensuring we maintain a tight,

cohesive, and values-aligned culture along with a strong customer-focused orientation

Responsibilities

Ensure a smooth transition from Support and Implementation to Strategic Account Management, accelerating tablet usage.
Develop and execute a data-driven customer success strategy to enhance tablet utilization and student programming hours.
Set up and lead regular customer check-in meetings to review goals, usage data, and action items, and provide ongoing training to client staff.
Collaborate with clients to identify training needs and ensure their staff is proficient with Orijin products.
Identify and address risk areas in collaboration with Sales to support renewals and upsells, and ensure customer satisfaction.
Work with the data team to deliver and interpret meaningful data, assisting clients in understanding and using this data to drive success. Provide actionable insights through monthly or quarterly reviews.
Coordinate with Sales, Product, Implementation, and Training teams to ensure a high-quality, integrated customer experience that supports renewal and expansion.
Provide quarterly data reports to client leadership, highlighting successes and areas for improvement.

Qualifications

Track record of strong outcomes working in account management within educational technology or a similar industry, servicing medium to large government customers.
Track record of meeting or exceeding annual goals and achieving high customer satisfaction.
Strong judgment, problem-solving skills, and excellent communication abilities.
Ability to manage multiple customers simultaneously with effective time management.
Understanding of educational programs and standards to effectively support and engage with clients.
Belief in Orijin’s mission to reduce recidivism and improve the life chances of incarcerated learners and returning citizens

Location and Travel

Remote (Eastern Time working hours preferred. Orijin has a NYC office and ~30% of staff are based in NYC)
Travel: Up to 20% will be field based

Equal Opportunity Employer

Orijin is an Equal Opportunity Employer and firmly believes in creating a workplace that respects and values diversity of cultural, ethnic, and experiential backgrounds. We encourage all qualified applicants to apply. As an organization committed to the successful reentry of justice-involved persons, we strongly encourage candidates who share the life experiences of the citizens we serve to apply

*This job description is not inclusive of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

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