Who we are

Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the financial health of our users. So far, we’ve helped Swedes, Finns, Norwegians and Germans save millions by refinancing unnecessary and expensive consumer credits. But we aim higher. New tools, new products and new ways of improving people’s financial lives. This means we need more brains and hearts to fuel our growth. That is why we are currently searching for a Customer Agent to join the German Operations Team (based in Stockholm).

What you will be doing

As an Operations Agent you will be part of a team that performs customer service that is second to none. In Operations we always try to find new ways to increase customer satisfaction, engagement and our customer base. The role entails participating in and providing general customer service, credit assessments, AML & Fraud reviews and more. Your job will be to help customers to a better personal financial situation where you will analyse and evaluate complicated credit applications and make decisions based on our credit policy. You also have a great deal of personal responsibility to assess who is suitable to refinance loans or not. Furthermore, you will work directly with our customers in various channels.

Who you are

• Fluent in English and of course German (we know but you would be surprised how many people there are that don’t believe that would be a necessity…)
• You are passionate about explaining how things fit together, high and low
• You are a flexible person, happy to step in and stand up for the team
• Communicative, you know the meaning of providing clear service in both writing and speech.

It’s a merit if you; Have worked with customer service before, Have experience from AML, credit assessments or Fraud before or, Have worked with customer success/sales.

What we offer

We offer you the chance to be part of something truly amazing. With strong backers and a world class team there is no limit to what we can achieve together. We were founded with a vision of challenging and transforming an industry that today is not taking into account the people it is supposed to serve.

We are making a change. We have built a company of passionate doers with a curious urge to always do things better and smarter. We innovate, build and iterate. We promise that you will be challenged, pushed to develop your skill set and get the opportunity to work alongside amazing and smart colleagues.

While we've had a good run so far it is what lies ahead that excites everyone that works here, and we are just getting started.

We cannot wait to meet you!

Department

Operations

Role

Operations Agent

Locations

HQ, Stockholm

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